Citrus Hotel Lonavala, Lonavala

The hotel has great rooms and a lovely ambience, but the dining experience was quite disappointing. The staff was accommodating and did their best, but the food quality needs significant improvement. While the facilities were nice, issues with cleanliness and maintenance were noticeable. Overall, it offers some good aspects but certainly needs attention in several areas.

My stay at this hotel was a mixed bag. While the service from the staff was excellent, especially from Mr. Dev and his team in the restaurant, I found the hotel to cater more toward business travelers rather than families. The location was peaceful but a bit off the main road, which made it feel secluded. Overall, I appreciated the quality of food and the cooperative staff, but there were some areas that could use improvement regarding customer service in other departments.

I had a great experience at this hotel, which features a splendid pool and plenty of indoor and outdoor games, perfect for families. The service was attentive, especially from the team, and the overall ambiance was quite inviting. However, the rooms were a bit small and lacked balconies, and there were some construction activities affecting the environment.

I had a mixed experience at this hotel. The serene atmosphere and the quality of breakfast were highlights, but I faced several frustrating issues with room cleanliness and service quality. While I enjoyed some aspects, the poor handling of my complaints and the state of my room left much to be desired.